Tag Archive: Smart Auditor

Feb 21 2012

Smart Auditor “Unable to play back this recorded session file”

I recently went to view a session in the Citrix Smart Auditor application, and got the following pop up.

I thought I have been able to view these sessions on my old PC so I went to the bible (google) and found the web link at the bottom of this article.

The fix to my particular problem was to up the ‘SmartAudPlayer.exe.config’ file located in the path ‘c:\program files\citrix\smart auditor\player\bin’ and change the version of the player to the version I was seeing listed in the pop-up.

<add key=”Windows” value=”xx.xxx.xxxx”

This resolution worked a treat for me, giving me access to all my smart auditor sessions.